HuluGames Telegram Bot Privacy Policy

1. Who We Are

Hulugames is legally operational in Ethiopia, licensed under the name Hulugaming by the Ethiopian National Lottery.

2. What We Collect

When you use Hulugames via Telegram, we may collect the following:

We do not collect or store sensitive identity documents or age verification data at this time.

3. How We Use Your Data

We use your information to:

• • Create and manage your gaming account
• • Process payments and withdrawals
• • Operate games and track outcomes
• • Detect fraud and enforce fair play
• • Send you gameplay or promotional messages (opt-out anytime)
• • Provide customer support
• • Meet legal and regulatory obligations under Ethiopian law
• • Monitor performance and fix bugs using analytics (via Sentry)

We do not sell or rent your personal data to third parties.

4. Payments

All deposits and withdrawals are processed in Ethiopian Birr via Santimpay, Chapa, and Arifpay. We store only your phone number linked to your wallet or account for transaction tracking. Payment credentials (e.g., card or wallet PINs) are handled by the payment providers and not seen or stored by us.

5. Age Limit

Hulugames is strictly for users 21 years or older, as required by Ethiopian gambling law. By using our service, you confirm that you meet the legal age. We may block or remove access if we suspect underage use.

6. Marketing & Opt-Out

We occasionally send promotional messages via our Telegram bot. You can opt out anytime through in-app settings or by contacting @Hulugamessupport.

7. Data Storage and Security

Your data is stored securely on servers located in both Ethiopia and internationally for backup and performance purposes.

We use:

• • Encrypted connections (HTTPS/TLS)
• • Access controls and monitoring
• • Error tracking and security alerting via Sentry

Only authorized staff can access your data, and we take data protection seriously.

8. Data Retention

We retain your data while your account is active. After account closure, some records (such as transactions) may be kept for legal or tax purposes. All other data will be deleted or anonymized when no longer needed.

9. Your Rights

You may:

• • Correct incorrect information
• • Request deletion of your account and data
• • Opt out of marketing
• • Ask questions at [email protected]

We may ask for verification before fulfilling requests.

10. Data Sharing

We only share data with:

• • Telegram, for user authentication
• • Payment providers (Santimpay, Chapa, Arifpay), to process transactions
• • Regulators, when required by Ethiopian law
• • Technical partners (e.g., cloud services, Sentry), under strict confidentiality

We do not share data with advertisers or unrelated third parties.

11. International Transfers

Your data may be stored or backed up in countries outside Ethiopia. We ensure all cross-border data transfers follow Ethiopian data protection laws and are secured appropriately.

12. Changes to This Policy

We may update this Privacy Policy as laws or Telegram's platform rules evolve. You'll find the most recent version always inside the mini app's Privacy Policy section.

13. Contact

For any privacy-related questions or requests, contact us: